All purchases made throughout this site include a satisfaction guarantee.
That means you can rest assured that if you’re not happy with your purchase, my team and I will do everything we can to make it right with you, within reason of course.
Sorry! None of us, except Scottie maybe, are willing to stay sober and take our tin-foil hats off while jumping rope using only 1 foot. Trust me, it’s NOT nearly as fun as it may sound.
While I am more than happy to provide a “Satisfaction Guarantee”, due to the digital nature of the content provided throughout this site, I’ve adopted a stringent “no refund” policy.
The ONLY exception to this is in cases of duplicate charges resulting from an error within any of our (third-party) payment processors systems.
If you are unhappy with your order, for any reason, please contact me as soon as possible. Be sure to state why you are unhappy and the product you are dissatisfied with. My team and I will take reasonable action to assist you in any way we can.
If you are unable to open any of the downloaded files, please contact me and I will do what I can to ensure you are able to use the purchased assets.
To contact me, at any time, please use the “Support” link located at the top of any page found throughout this site and I will respond asap. Support tickets are viewed hourly during our normal business hours.
Normal business hours are Monday – Friday, 7:00 AM to 7:00 PM (EST).
Please understand that support tickets, and requests, are NOT viewed on holidays or “special event” days (such as my birthday, my wife’s birthday, any of my children’s birthdays, etc. — sorry, but we’re human too).
Many of the questions I receive repeatedly are added to the knowledge base. If you want to check out the knowledge base, a link to the knowledge base can be found using the “Support” link located at the top of all pages throughout this site.